Replacing the fuel filter in Mercedes Benz Omnibus on A3 in Germany

Drivers are well aware that a clogged fuel filter can lead to engine damage. But you can't anticipate all problems that can possibly happen on the road. Accumulation of dust, dirt, tar deposits, corrosion or low-quality fuel can clog the fuel filter. As a result, the car begins to jerk around on inclines, stalls at idle positions, and brakes without you applying the brake pedal. With diesel engines, a clogged fuel filter is an insidious issue, as you simply can't start the engine when you need to. Our customer had a similar problem.

What problem did the client come to us with and how did we help?

At 16.00, a client called us at the hotline number and described his problem. Below, we’ll share a real case and how our service roadside assistance helped.

The client's problem

A customer has just bought a used bus in Austria and wants to drive it to Norway. During his lunch break, he stopped at a parking lot on the A3 between Nuremberg and Regensburg. After a short break, the driver decided to drive on, but the bus would not start. The customer immediately realized that the problem was the fuel filter and asked us for help.

The solution by MT onroad

We immediately sent a truck van to the specified coordinates to bring the diesel filter from the warehouse to the customer. After the filter change, the bus started, ran for 20 minutes, and the driver turned off the engine. Everything was fine, but then it started again - the next time the bus did not start. The driver contacted us, and at 6 p.m. we sent a mobile service to check everything again. Our mechanic found the problem and was able to fix it quickly. At the end of the day, the driver was able to continue driving.

And if you try to solve the problem with Mercedes-Benz fuel filter replacement yourself?

In such a situation, the driver could call a tow truck and pay a lot of money for it. Then they would have to look for a workshop where they could solve his problem. In this case several problems arise at once - a language barrier, long queues in workshops for several weeks in advance, difficulties with payment (specialists require prepayment) and the need for a special client number, which, of course, a foreigner does not have.

If our client decided to deal with the issue on his own, he would lose at best a few days, and he would have to pay much more for the service. The MT onroad mobile service is an affordable and fast solution if you face similar problems on the road!

Why truck drivers in Germany choose our service

1. We save your time. We will quickly organize the towing of vehicles, help you find a suitable workshop, or organize a mobile service on the road or in the parking lot so that your truck does not spend time idly standing there. As can be seen from the example above, we quickly organized repairs on the autobahn, namely replacement of the diesel engine fuel filter in the Omnibus passenger bus.
   
2. We have a large partner network throughout Germany, and we will always find a service station near you (give or take 50 km).
3. We save your money. With us, you don’t overpay for the service. Many service stations deliberately increase prices for foreigners. Our customers are protected. Plus, we offer customers more favorable conditions, as we have a framework contractual relationship with partner service stations.
4. We are in touch 24/7. You can call us late at night or early in the morning - the duty manager will always answer you and quickly offer a solution to your problem.
5. We deal with the issue of the language barrier for you. If necessary, we will take care of communication with various services, including the police.
6. If you are our regular customer, we will offer you a deferred payment.

Roadside assistance for trucks in Germany 24/7

Need urgent roadside assistance in Germany, or advice? Call: +49 977 5376 9999 or use the online chat function directly on the site. We organize mobile truck service in any part of Germany. We deliver fuel, spare parts, carry out diagnostics and minor repairs.