Towing service for a DAF XF 460 from the A5 autobahn to the parking lot of the truck service

Customers often ask for help towing trucks from the highway. The reasons why a truck cannot proceed can vary from a technical breakdown to a traffic ban by representatives of the police or BAG (BALM) due to sanctions. What should be done in such a situation?

If the police call the roadside assistance on their own, the bill for the service will be astronomical. And since you can't stay on the road for long the truck is obstructing traffic and you can also get a fine for that, so drivers turn to our service for help.

We cooperate with transport-clearing services all over Germany. These can tow a truck in a few minutes using powerful tractors, platforms or other special equipment with manipulators and magnetic holders. This time we'd like to describe a real case scenario: we helped a DAF XF 460 truck driver to organize a quick towing, avoiding a fine.

DAF XF 460 truck recovery — customer's problem and our solution

A new client from Poland contacted MT onroad on the website and told us about his problem.

The client's problem

The client was driving along the A5 Freiburg autobahn in a truck with a semi-trailer loaded with goods. Suddenly, the truck stopped and could no longer be started. It was impossible to leave the car right on the highway, the driver was able to park the truck on the side of the road so as not to interfere with other traffic participants, but it is forbidden to stop there for a long time, and the car did not start. He needed to act quickly.

The solution by MT onroad

We offered to help the customer tow his car to the nearest parking lot or garage. The difficulty was that we had not worked with this customer before, and he did not have the possibility to pay for the service by bank transfer. We understood his situation: it was a Saturday night and the banks were closed. Since leaving a customer behind is not an option, we came up with the following solution: our partner towed the customer's truck and parked it in their parking lot, the customer paid for the service on Monday when the banks were open, and then picked up their car.

The customer was happy with this solution, we quickly reached a consensus with our partners and towed the truck off the highway within 2 hours.

Towing of vehicles by your own vs MT onroad assistance

To organize the towing of a truck in Germany, you need to spend a lot of time on the logistics. To back that up with evidence, here are the facts:

• First you have to contact a specialized truck service. If they understand that you are a foreigner, the price for the service may be increased, or they may completely refuse service.
• If BAG (BALM) calls the tow truck (or the police), it will cost even more.
• You will also have to pay extra for the time that truck stays in the parking lot of the truck service. If you add to this the language barrier and the day off, and the fact that the incident with our client happened just on Saturday evening, you can see how that doesn’t mean a quick resolution of the issue.
• The longer you stay on the autobahn, the more likely it is that the situation will worsen - you may be fined and forced to toe. You will have to pay twice.

That's why our client was satisfied. He did not waste time, but immediately turned to the experts. He did not overpay, as we offer the best prices to our customers.

We went to meet the client and agreed to wait with the payment. Now this is our regular client, and if circumstances develop in such a way that he needs to contact us again, a pleasant bonus awaits him, for example, a possibility of deferred payment.

Need help on the road in Germany? Call MT onroad!

We are available 24/7, and you can call or email us at any time. You will always be heard and helped. We can provide a towing service, a mobile service, negotiate with independent or branded workshops to repair your car or act as an intermediary when communicating with the police or BALM inspectors. Our partners are located all over Germany, and we will definitely find a workshop or service station near you (give or take 50 km).

Call: +49 977 5376 9999 or write to the online chat directly on the site.