Truck towing of Scania R480 after a breakdown on the Mücke A5 autobahn

According to statistics, on average, every 8 seconds, or about 10,000 times a day, drivers in Germany are forced to call roadside assistance. In the best case scenario, you have to wait about an hour, but based on testaments from our customers, we can confidently say that the waiting period can drag on for several hours. When truck drivers turn to us for help, we find a solution in just a few minutes. What does that look like in the field? Let’s use a real-life case.

What the client asked us for: Scania R480 broke down right on the autobahn

Early in the morning, a client from Lithuania called us. He found our website on the Internet and quickly contacted the specialist on duty through one of the messengers. The driver was very concerned.

Problems

A Scania R480 truck stalled right in the middle of the road (on the autobahn near Mücke A5). It happened just at a turn-off to a small village. The driver had little diesel in the tank.

What the client wanted and what happened as a result

It was necessary to deliver fuel to the client, let the air out of the system and fill the tank. We accepted the request, quickly contacted the workshop (which is our official partner) and sent a specialist to the client with a supply of diesel fuel.

When the technician arrived at the scene, it turned out that there were several stains from technical fluids under the engine compartment. The specialist, as was expected of him, drained the diesel and pumped the system, but the truck did not start.

Answer

After consulting with the client, we offered him such a solution, which was to organize the truck towing to the nearest parking lot, since it was impossible to remain at the site of the breakdown. This option worked for the driver. We called an exit mobile service to the parking lot.  The specialists looked at the breakdown and solved the problem.

Why couldn't the driver solve the problem yourself?

He could. If you have extra money, a lot of free time and nerves of steel, it is quite possible to solve everything on your own. But seriously?

1. After a truck stalled on the autobahn, it could endanger other drivers. If you delay the truck towing, the driver could get a fine, and fines in Germany are expensive, which we discussed in detail in one of our articles.
2. Organizing the truck towing is not as easy as it seems. You need to call a specialized service and explain in German what happened and where your car is. When they learn that your company or vehicle is not registered in Germany, you may simply be denied the service.
3. If you still managed to overcome the language barrier and come to a consensus, you will have to wait for a tow truck. If it does not arrive as quickly as you’d like, you lose time, which can have consequences if you are on a schedule and must deliver the goods on time.
4. Upon the arrival of the tow truck service, an unpleasant surprise will await you - this pleasure is not cheap. Sometimes services deliberately inflate prices for foreigners. The process will be even more expensive if the tow truck is called by the police against your will. In that case, prices start at 1,200 euros.

Why is it more profitable to seek help from MT Onroad?

We will save your time, money and nerves. This is not just a publicity stunt. This is what our customers say:

• Instead of nerve-wrackingly trying to communicate with the services in broken German, you call MT Onroad  and explain in your own language what kind of help is needed.
• Instead of wasting time, and therefore money, you get real help here and now. Technicians are immediately sent to you to fix the problem or organize the truck towing.

In this particular situation, we tried to solve the problem immediately on the spot, but it turned out that changing the fuel was not enough, and it was impossible to leave the car in the middle of the road. We quickly organized truck towing to the nearest parking lot and called a mobile service. The client saved on truck towing, since our partners offer cheaper services, and on repairs, since they did not have to sign up for a German service station, where prices are quite high and there are long queues.

If you are on a route in Germany and you urgently need truck towing, call: +49 977 5376 9999. We are available 24/7, we speak your language, and we cooperate with reliable service stations throughout Germany. We will quickly contact the partner service that is closest to you and solve the problem.